Refund & Cancellation Policy

1. Overview

Dellite follows a post-service payment model. Customers are charged only after a service is completed or marked as successfully completed through the platform.

2. General No-Refund Policy

Since payment is collected after service completion, Dellite generally does not provide refunds once a service has been completed and payment has been processed.

3. Exceptional Cases

In rare cases, Dellite may review a refund, partial adjustment, coupon, wallet credit, or free revisit if there is proven service failure, fraud, serious misconduct, incorrect charge, or any other issue verified by Dellite. All such resolutions are subject to Dellite's review and sole discretion.

4. Dispute Window

Customers must report any service-related issue within 24 hours of service completion. Requests submitted after this period may not be considered.

5. Worker No-Show

If a worker fails to arrive or the service is not provided, the customer will not be charged for that service.

6. Cancellation Policy

Customers may cancel a booking before the service begins without charges. However, if a worker has already arrived, started travelling, or spent time for the booking, Dellite may apply a visit charge, cancellation charge, or other applicable fee depending on the situation.

7. Non-Refundable Scenarios

Refunds or adjustments will generally not be provided in the following cases: * Service was completed successfully * Customer changes their mind after service completion * Customer dissatisfaction without valid proof * Customer provided incorrect information or was unavailable * Issue was reported after the dispute window * Any misuse or false claim related to the service

8. Abuse & Fraud

False claims, repeated misuse of dispute requests, or fraudulent activity may lead to account suspension, permanent ban, or other action as decided by Dellite.

9. Platform Role

Dellite acts as a platform that connects customers with service partners and facilitates service-related resolution. Dellite does not guarantee refunds in every case.

10. Contact

For refund, cancellation, or dispute-related queries, contact dellite.contact@gmail.com. Also review our Terms & Conditions and Privacy Policy.

Also review Terms & Conditions and Privacy Policy.